Terms and Conditions

Effective date: March 13, 2026

Welcome to Sams Tours Lanka! By using our website (www.samstourslanka.com), you agree to comply with these Terms and Conditions.

1. Booking and Payment

All bookings must be made through our website, email (info@samstourslanka.com), or phone (077 401 8001).

Payments can be made securely via our payment gateway.

Prices are subject to change without prior notice.

2. Cancellation and Refund Policy

Cancellations 7 days or more before: Full refund.

Cancellations within 3-6 days: 50% refund.

Cancellations within 48 hours: No refund.

Refunds will be processed within 7-14 business days.

3. Tour Changes and Delays

We reserve the right to modify or cancel tours due to weather or safety reasons. A full refund or alternative tour will be provided.

4. Travel and Safety

Customers must follow safety guidelines. We are not responsible for injuries, loss, or damages.

Travel insurance is recommended.

5. Privacy and Data Protection

Personal data collected through our booking forms is used only for service-related purposes.

Payment details are processed securely.

Please also review our Privacy Policy for more information about how we collect, use, and protect personal data.

6. Intellectual Property

All website content, including text, images, and tour descriptions, is owned by Sams Tours Lanka.

7. Google Services and Review Integrations

Our website and administration tools may use Google services, including Google Business Profile and Google Places API features, to retrieve and display business review information related to Sams Tours Lanka.

Any Google-sourced content displayed on this website is used solely for business profile management, public review synchronization, and presentation of our business ratings and reviews.

Access to Google account connections and Google API data is restricted to authorized administrators of Sams Tours Lanka and is not intended for resale, unrelated profiling, or unauthorized sharing.

8. Third-Party Services

Our website may include services, widgets, maps, or links provided by third parties such as Google, TripAdvisor, payment platforms, and social media providers. These third-party services operate under their own terms and privacy policies.

9. Changes to Services or Integrations

We may update, suspend, or remove website features, third-party integrations, or connected services at any time to maintain security, compliance, service quality, or operational requirements.

10. Contact Us

By using our website and services, you acknowledge and agree to these Terms and Conditions. We reserve the right to modify these terms at any time.