Privacy Policy

Effective date: March 13, 2026

Sams Tours Lanka respects your privacy and is committed to protecting the personal information you share with us through www.samstourslanka.com, our booking forms, and our connected Google services.

1. Information We Collect

We may collect the following information when you use our website or contact us:

• Your name, email address, phone number, country, travel dates, and other booking or enquiry details you submit through our forms.
• Payment-related details needed to process bookings through our payment workflow.
• Technical information such as browser, device, IP address, and website usage data used for security, analytics, and troubleshooting.
• Business review data retrieved from Google services when our administrators connect a Google Business Profile account or sync public reviews.

2. How We Use Your Information

We use information we collect to:

• Respond to enquiries and manage bookings.
• Provide airport transfers, tours, safaris, itinerary planning, and related travel services.
• Process payments and send confirmations or service communications.
• Display and manage customer review content on our website.
• Maintain, secure, and improve our website and internal operations.

3. Google API and Google Business Profile Data

For administration of our review features, this website may use Google APIs including Google Business Profile OAuth and Google Places API services.

• When an authorized administrator connects a Google Business Profile account, we may receive OAuth credentials and access tokens needed to sync business review data.
• We use Google Business Profile and Google Places API data only to retrieve, manage, sync, and display business review information connected to Sams Tours Lanka.
• We do not sell Google-sourced data or use it for unrelated advertising purposes.
• Any access to Google API data is limited to the operational purpose of review synchronization, display, and account management.

4. Data Sharing

We do not sell or rent your personal information. We may share data only when necessary with:

• Payment providers to complete transactions.
• Service providers or contractors who help us operate bookings, communication, or website infrastructure.
• Legal or regulatory authorities if disclosure is required by law or necessary to protect our rights and users.

5. Data Storage and Retention

We retain personal and service-related information only as long as necessary for bookings, customer support, legal compliance, business records, and website operations. Google-related access credentials used for review integrations are stored securely and may be removed when the integration is disconnected or reconfigured.

6. Your Rights and Choices

You may contact us to request access, correction, or deletion of personal information we hold about you, subject to legal, accounting, or operational obligations. If you submitted a booking or enquiry and need your information updated, contact us directly using the details below.

7. Security

We take reasonable technical and organizational measures to protect data from unauthorized access, loss, misuse, or disclosure. However, no internet transmission or storage system can be guaranteed to be completely secure.

8. Third-Party Services and Links

Our website may link to third-party services such as Google, TripAdvisor, payment platforms, maps, and social media platforms. Those services operate under their own privacy policies, and we are not responsible for their independent practices.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with the revised effective date.

10. Contact Us